{"id":1499,"date":"2025-11-23T20:11:15","date_gmt":"2025-11-23T18:11:15","guid":{"rendered":"https:\/\/schiedam.3dtandarts.com\/?page_id=1499"},"modified":"2025-11-23T20:26:48","modified_gmt":"2025-11-23T18:26:48","slug":"complaints","status":"publish","type":"page","link":"https:\/\/schiedam.3dtandarts.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p class=\"translation-block\">At 3D Tandarts, we find it <strong>very important<\/strong> that you are satisfied with our care and service.<br>If you still have a complaint, please let us know. We take every complaint seriously:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>because we highly value your experience and satisfaction;<\/li>\n\n\n\n<li>and because we see every complaint as an opportunity to further improve our care and communication.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hoe-kunt-u-een-klacht-indienen\">How can you submit a complaint?<\/h3>\n\n\n\n<p>You can easily submit your complaint to us using the form on this page.<br>This will initiate our internal complaints procedure.<\/p>\n\n\n\n<p>After receiving your complaint:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>we make an initial internal assessment,<\/li>\n\n\n\n<li class=\"translation-block\">and <strong>we will contact you within 72 hours<\/strong> for an initial response, any clarification, and to agree on the next steps.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">If your complaint contains (potentially) medical or other sensitive information, we will \u2014 if necessary \u2014 open <strong>a secure communication channel<\/strong>.<br>This allows us to communicate with you safely and exchange any sensitive information or documents.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"termijnen\">Timeframes <\/h3>\n\n\n\n<p>According to the Dutch Quality, Complaints and Disputes Act (Wkkgz), you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">a well-reasoned written response from us <strong>within 6 weeks<\/strong> after submitting your written complaint;<\/li>\n\n\n\n<li class=\"translation-block\">this period may be extended <strong>once by a maximum of 4 weeks<\/strong> if necessary. You will receive written notification with an explanation within the first 6 weeks.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"onafhankelijke-klachtenfunctionaris-en-geschilleninstantie\">Independent complaints officer and disputes committee<\/h3>\n\n\n\n<p class=\"translation-block\">Our practitioners (dentists) are <strong>regularly affiliated with a recognised complaints service<\/strong>.<br>Which <strong>independent complaints officer<\/strong> and which <strong>disputes committee<\/strong> apply in your specific situation may depend on the practitioner involved in your complaint.<\/p>\n\n\n\n<p>Therefore, the following applies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>after our initial assessment<\/strong> we inform you <strong>within 72 hours<\/strong> in writing about:\n<ol class=\"wp-block-list\">\n<li>the right <strong>complaints officer<\/strong>, and<\/li>\n\n\n\n<li>the competent <strong>Geschilleninstantie Mondzorg (SGIM)<\/strong>,<br>including all associated contact details and the correct route.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">The independent complaints officer can advise you free of charge and \u2014 if you wish \u2014 mediate to help reach a solution together.<br>If a complaint is not resolved to your satisfaction, you can then submit it to the <strong>Oral Care Disputes Committee (SGIM)<\/strong>, which can issue a binding decision.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"onafhankelijke-klachtenfunctionaris-en-geschilleninstantie\">Complaints form <\/h3>\n\n\n\n<div class=\"gsbp-341e8d8\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-1498 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1498\" data-uid=\"69de4af76481a\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1498\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1498 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1498\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69de4af76481a\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div role=\"tablist\" class=\"forminator-pagination-steps\" aria-label=\"Pagination\"><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-1498--page-0\"\n\t\t\t\tclass=\"forminator-pagination forminator-pagination-start\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-1498--page-0-label\"\n\t\t\t\tdata-step=\"0\"\n\t\t\t\tdata-label=\"Verzenden\"\n\t\t\t\tdata-actual-label=\"Reden\"\n\t\t\t\tdata-name=\"page-break-2\"\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-12\"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-1-69de4af76481a-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-1-69de4af76481a-label\" class=\"forminator-label\">Reason <span class=\"forminator-required\">*<\/span><\/span><span id=\"forminator-field-checkbox-1-69de4af76481a-description\" class=\"forminator-description\">Select the reasons for your complaint.<\/span><label id=\"forminator-field-checkbox-1-1-69de4af76481a-label\" for=\"forminator-field-checkbox-1-1-69de4af76481a\" class=\"forminator-checkbox\" title=\"Quality of treatment\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"one\" id=\"forminator-field-checkbox-1-1-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-1-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Quality of treatment<\/span><\/label><label id=\"forminator-field-checkbox-1-2-69de4af76481a-label\" for=\"forminator-field-checkbox-1-2-69de4af76481a\" class=\"forminator-checkbox\" title=\"Communication \/ Explanation\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"two\" id=\"forminator-field-checkbox-1-2-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-2-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Communication \/ Explanation<\/span><\/label><label id=\"forminator-field-checkbox-1-3-69de4af76481a-label\" for=\"forminator-field-checkbox-1-3-69de4af76481a\" class=\"forminator-checkbox\" title=\"Cost\/Budget\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Kosten---Begroting\" id=\"forminator-field-checkbox-1-3-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-3-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Cost\/Budget<\/span><\/label><label id=\"forminator-field-checkbox-1-4-69de4af76481a-label\" for=\"forminator-field-checkbox-1-4-69de4af76481a\" class=\"forminator-checkbox\" title=\"Payment \/ Invoices\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Betaling---Factu\" id=\"forminator-field-checkbox-1-4-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-4-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Payment \/ Invoices<\/span><\/label><label id=\"forminator-field-checkbox-1-5-69de4af76481a-label\" for=\"forminator-field-checkbox-1-5-69de4af76481a\" class=\"forminator-checkbox\" title=\"Appointments \/ waiting time\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Afspraken---Wachttijd\" id=\"forminator-field-checkbox-1-5-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-5-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Appointments \/ waiting time<\/span><\/label><label id=\"forminator-field-checkbox-1-6-69de4af76481a-label\" for=\"forminator-field-checkbox-1-6-69de4af76481a\" class=\"forminator-checkbox\" title=\"Staffing\/behaviour\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Personeel---Gedraag\" id=\"forminator-field-checkbox-1-6-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-6-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Staffing\/behaviour<\/span><\/label><label id=\"forminator-field-checkbox-1-7-69de4af76481a-label\" for=\"forminator-field-checkbox-1-7-69de4af76481a\" class=\"forminator-checkbox\" title=\"Hygiene\/safety practice\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Hygi\u00ebne---veiligheid-praktijk\" id=\"forminator-field-checkbox-1-7-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-7-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Hygiene\/safety practice<\/span><\/label><label id=\"forminator-field-checkbox-1-8-69de4af76481a-label\" for=\"forminator-field-checkbox-1-8-69de4af76481a\" class=\"forminator-checkbox\" title=\"Privacy \/ data\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Privacy---gegevens\" id=\"forminator-field-checkbox-1-8-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-8-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Privacy \/ data<\/span><\/label><label id=\"forminator-field-checkbox-1-9-69de4af76481a-label\" for=\"forminator-field-checkbox-1-9-69de4af76481a\" class=\"forminator-checkbox\" title=\"Aftercare \/ continuity of care\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Nazorg---continu\u00efteit-zorg\" id=\"forminator-field-checkbox-1-9-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-9-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Aftercare \/ continuity of care<\/span><\/label><label id=\"forminator-field-checkbox-1-10-69de4af76481a-label\" for=\"forminator-field-checkbox-1-10-69de4af76481a\" class=\"forminator-checkbox\" title=\"Recipes \/ documents\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Recepten---documenten\" id=\"forminator-field-checkbox-1-10-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-10-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Recipes \/ documents<\/span><\/label><label id=\"forminator-field-checkbox-1-11-69de4af76481a-label\" for=\"forminator-field-checkbox-1-11-69de4af76481a\" class=\"forminator-checkbox\" title=\"Other\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"Overig\" id=\"forminator-field-checkbox-1-11-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-1-11-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-1-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Other<\/span><\/label><\/div><\/div><\/div><\/div><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-1498--page-1\"\n\t\t\t\tclass=\"forminator-pagination\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-1498--page-1-label\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tdata-step=\"1\"\n\t\t\t\tdata-label=\"Reden\"\n\t\t\t\tdata-actual-label=\"Pati\u00ebnt\"\n\t\t\t\tdata-name=\"page-break-3\"\n\t\t\t\thidden\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><label class=\"forminator-label\">Patient data<\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_69de4af76481a\" id=\"forminator-field-first-name-1_69de4af76481a-label\" class=\"forminator-label\">First name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"\" id=\"forminator-field-first-name-1_69de4af76481a\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_69de4af76481a\" id=\"forminator-field-last-name-1_69de4af76481a-label\" class=\"forminator-label\">Last name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"\" id=\"forminator-field-last-name-1_69de4af76481a\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-1\" class=\"forminator-field-date forminator-col forminator-col-12\"><label for=\"forminator-field-date-1\" id=\"forminator-field-date-1-label\" class=\"forminator-label\">Date of birth <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-date-input\"><div class=\"forminator-row\" data-multiple=\"true\"><div id=\"date-1-day\" class=\"forminator-col\"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-day_69de4af76481a\" class=\"forminator-label\">Bye <span class=\"forminator-required\">*<\/span><\/label><input type=\"number\" min=\"1\" max=\"31\" name=\"date-1-day\" value=\"\" placeholder=\"Eg 01\" id=\"forminator-field-date-1-day_69de4af76481a\" class=\"forminator-input\" data-field=\"day\" data-format=\"dd-mm-yy\" data-parent=\"date-1\" \/><\/div><\/div><div id=\"date-1-month\" class=\"forminator-col\"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-month_69de4af76481a\" class=\"forminator-label\">Month <span class=\"forminator-required\">*<\/span><\/label><input type=\"number\" min=\"1\" max=\"12\" name=\"date-1-month\" value=\"\" placeholder=\"Eg 01\" id=\"forminator-field-date-1-month_69de4af76481a\" class=\"forminator-input\" data-field=\"month\" data-format=\"dd-mm-yy\" data-parent=\"date-1\" \/><\/div><\/div><div id=\"date-1-year\" class=\"forminator-col\"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-year_69de4af76481a\" class=\"forminator-label\">Year <span class=\"forminator-required\">*<\/span><\/label><input type=\"number\" min=\"1\" name=\"date-1-year\" placeholder=\"E.g. 2000\" id=\"forminator-field-date-1-year_69de4af76481a\" class=\"forminator-input\" data-field=\"year\" value=\"\" data-format=\"dd-mm-yy\" data-parent=\"date-1\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-1498--page-2\"\n\t\t\t\tclass=\"forminator-pagination\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-1498--page-2-label\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tdata-step=\"2\"\n\t\t\t\tdata-label=\"Pati\u00ebnt\"\n\t\t\t\tdata-actual-label=\"Indiener\"\n\t\t\t\tdata-name=\"page-break-4\"\n\t\t\t\thidden\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-69de4af76481a-label\"><span id=\"forminator-radiogroup-radio-1-69de4af76481a-label\" class=\"forminator-label\">Who files the complaint?<\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-69de4af76481a\" class=\"forminator-radio\" title=\"The patient himself\"><input type=\"radio\" name=\"radio-1\" value=\"one\" id=\"forminator-field-radio-1-1-69de4af76481a\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\" checked=\"checked\"  data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">The patient himself<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-69de4af76481a\" class=\"forminator-radio\" title=\"The parent (or guardian) of a minor patient\"><input type=\"radio\" name=\"radio-1\" value=\"two\" id=\"forminator-field-radio-1-2-69de4af76481a\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">The parent (or guardian) of a minor patient<\/span><\/label><label id=\"forminator-field-radio-1-label-3\" for=\"forminator-field-radio-1-3-69de4af76481a\" class=\"forminator-radio\" title=\"An authorised representative based on patient consent\"><input type=\"radio\" name=\"radio-1\" value=\"Een-gemachtigde---vertegenwoordiger-op-basis-van-toestemming-van-de-pati\u00ebnt\" id=\"forminator-field-radio-1-3-69de4af76481a\" aria-labelledby=\"forminator-field-radio-1-label-3\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">An authorised representative based on patient consent<\/span><\/label><label id=\"forminator-field-radio-1-label-4\" for=\"forminator-field-radio-1-4-69de4af76481a\" class=\"forminator-radio\" title=\"Relatives of a deceased patient\"><input type=\"radio\" name=\"radio-1\" value=\"Nabestaanden-van-een-overleden-pati\u00ebnt\" id=\"forminator-field-radio-1-4-69de4af76481a\" aria-labelledby=\"forminator-field-radio-1-label-4\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Relatives of a deceased patient<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-name-2_69de4af76481a\" id=\"forminator-field-name-2_69de4af76481a-label\" class=\"forminator-label\">Name of company\/institution<\/label><input type=\"text\" name=\"name-2\" value=\"\" placeholder=\"\" id=\"forminator-field-name-2_69de4af76481a\" class=\"forminator-input forminator-name--field\" aria-required=\"false\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-3\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-3_69de4af76481a\" id=\"forminator-field-first-name-3_69de4af76481a-label\" class=\"forminator-label\">First name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-3-first-name\" placeholder=\"\" id=\"forminator-field-first-name-3_69de4af76481a\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-3_69de4af76481a\" id=\"forminator-field-last-name-3_69de4af76481a-label\" class=\"forminator-label\">Last name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-3-last-name\" placeholder=\"\" id=\"forminator-field-last-name-3_69de4af76481a\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"address-1\" class=\"forminator-field-address forminator-col forminator-col-12\"><div class=\"forminator-row\"><div id=\"address-1-street_address\" class=\"forminator-col\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-street_address_69de4af76481a\" id=\"forminator-field-address-1-street_address_69de4af76481a-label\" class=\"forminator-label\">Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"address-1-street_address\" placeholder=\"\" id=\"forminator-field-address-1-street_address_69de4af76481a\" class=\"forminator-input\" data-required=\"1\" aria-required=\"true\" autocomplete=\"address-line1\" value=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\" data-multiple=\"false\"><div id=\"address-1-city\" class=\"forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-city_69de4af76481a\" id=\"forminator-field-address-1-city_69de4af76481a-label\" class=\"forminator-label\">City <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"address-1-city\" placeholder=\"\" id=\"forminator-field-address-1-city_69de4af76481a\" class=\"forminator-input\" data-required=\"1\" aria-required=\"true\" autocomplete=\"address-level2\" value=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\" data-multiple=\"false\"><div id=\"address-1-zip\" class=\"forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-address-1-zip_69de4af76481a\" id=\"forminator-field-address-1-zip_69de4af76481a-label\" class=\"forminator-label\">ZIP code <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"address-1-zip\" placeholder=\"\" id=\"forminator-field-address-1-zip_69de4af76481a\" class=\"forminator-input\" autocomplete=\"postal-code\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\tid=\"forminator-custom-form-1498--page-3\"\n\t\t\t\tclass=\"forminator-pagination\"\n\t\t\t\taria-labelledby=\"forminator-custom-form-1498--page-3-label\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tdata-step=\"3\"\n\t\t\t\tdata-label=\"Indiener\"\n\t\t\t\tdata-actual-label=\"Verzenden\"\n\t\t\t\tdata-name=\"\"\n\t\t\t\thidden\n\t\t\t><div class=\"forminator-pagination--content\"><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12\"><div class=\"forminator-row-inside forminator-row-with-confirmation-email\"><div class=\"forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69de4af76481a\" id=\"forminator-field-email-1_69de4af76481a-label\" class=\"forminator-label\">Email address <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-email-1_69de4af76481a-description\" class=\"forminator-description\">Enter your e-mail address<\/span><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69de4af76481a\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" aria-describedby=\"forminator-field-email-1_69de4af76481a-description\" \/><\/div><\/div><div class=\"forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-confirm_email-1_69de4af76481a\" id=\"forminator-field-confirm_email-1_69de4af76481a-label\" class=\"forminator-label\">Confirm e-mail address <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-confirm_email-1_69de4af76481a-description\" class=\"forminator-description\">Please enter your e-mail address again.<\/span><input type=\"email\" name=\"confirm_email-1\" value=\"\" placeholder=\"Retype e-mail address\" id=\"forminator-field-confirm_email-1_69de4af76481a\" class=\"forminator-input forminator-name--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" aria-describedby=\"forminator-field-confirm_email-1_69de4af76481a-description\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69de4af76481a\" id=\"forminator-field-phone-1_69de4af76481a-label\" class=\"forminator-label\">Phone number <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-phone-1_69de4af76481a-description\" class=\"forminator-description\">Please enter a mobile phone number (06) that allows us to communicate with you about this complaint.<\/span><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_69de4af76481a\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"enabled\" data-country=\"nl\" data-validation=\"standard\" aria-describedby=\"forminator-field-phone-1_69de4af76481a-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-2\" class=\"forminator-field-checkbox forminator-col forminator-col-12\"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-2-69de4af76481a-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-2-69de4af76481a-label\" class=\"forminator-label\">Authorisation <span class=\"forminator-required\">*<\/span><\/span><span id=\"forminator-field-checkbox-2-69de4af76481a-description\" class=\"forminator-description\">Do you have a written authorisation from the patient to file a complaint on his\/her behalf?<\/span><label id=\"forminator-field-checkbox-2-1-69de4af76481a-label\" for=\"forminator-field-checkbox-2-1-69de4af76481a\" class=\"forminator-checkbox\" title=\"Do you have a written authorisation from the patient to file a complaint on his\/her behalf?\"><input type=\"checkbox\" name=\"checkbox-2[]\" value=\"one\" id=\"forminator-field-checkbox-2-1-69de4af76481a\" aria-labelledby=\"forminator-field-checkbox-2-1-69de4af76481a-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-checkbox-2-69de4af76481a-description\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Do you have a written authorisation from the patient to file a complaint on his\/her behalf?<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69de4af76481a\" id=\"forminator-field-textarea-1_69de4af76481a-label\" class=\"forminator-label\">Brief description of your complaint <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-field-textarea-1_69de4af76481a-description\" class=\"forminator-description\">Describe your complaint briefly and in general terms. Do not include any medical or other sensitive data at this stage and do not upload any documents containing patient information. We will contact you within 72 hours. If necessary, you will then receive a secure e-mail\/link from us to communicate further and share any sensitive information or documents securely.<\/span><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69de4af76481a\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" aria-describedby=\"forminator-field-textarea-1_69de4af76481a-description\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_69de4af76481a\" id=\"forminator-field-consent-1_69de4af76481a-label\" class=\"forminator-label\">Consent <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_69de4af76481a__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_69de4af76481a\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_69de4af76481a-label\" aria-describedby=\"forminator-field-consent-1_69de4af76481a__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_69de4af76481a__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p>Yes, I agree with the <a href=\"https:\/\/schiedam.3dtandarts.com\/en\/privacy\/\">privacy policy<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><button class=\"forminator-button forminator-pagination-submit\" style=\"display: none;\" disabled>Send<\/button><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"203669e9f1\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1499\" \/><input type=\"hidden\" name=\"form_id\" value=\"1498\"><input type=\"hidden\" name=\"page_id\" value=\"1499\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/schiedam.3dtandarts.com\/en\/complaints\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Bij 3D Tandarts vinden wij het heel belangrijk dat u tevreden bent over onze zorg en onze service.Heeft u toch een klacht? Laat het ons dan vooral weten. Wij nemen elke klacht serieus: Hoe kunt u een klacht indienen? U kunt uw klacht eenvoudig aan ons doorgeven via het formulier op deze pagina.Daarmee start u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_gspb_post_css":".gsbp-341e8d8{border-width:2px;border-top-left-radius:2px;border-top-right-radius:2px;border-bottom-right-radius:2px;border-bottom-left-radius:2px;box-shadow:var(--wp--preset--shadow--focus, 0px 2px 4px 0px rgba(0, 0, 0, 0.07));border-color:var(--wp--preset--color--palette-color-2, var(--theme-palette-color-2, #002f5e))}","footnotes":""},"class_list":["post-1499","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/pages\/1499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/comments?post=1499"}],"version-history":[{"count":3,"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/pages\/1499\/revisions"}],"predecessor-version":[{"id":1505,"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/pages\/1499\/revisions\/1505"}],"wp:attachment":[{"href":"https:\/\/schiedam.3dtandarts.com\/en\/wp-json\/wp\/v2\/media?parent=1499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}